Getting help and contacting support
Use the AI concierge, open a support ticket, check ticket status or schedule a callback.
3 min readFull guide (PDF)
- 1
Start with the concierge
The chat widget answers most product and billing questions instantly, and it can speak the answer aloud if you prefer.
- 2
Open a ticket
The contact form creates a tracked support ticket. You'll get an email confirmation with a reference you can check later.
- 3
Check ticket status
Use the support page to look up an existing ticket and see where it stands.
- 4
Ask for a callback
If it's easier to talk it through, request a callback and our team will schedule one.
Include your account email and, for a billing question, the invoice date. It usually turns a two-day thread into a single reply.
Related guides
- Troubleshooting: locked content and access issuesWhy a paid member might see locked panels, missing briefs or the wrong plan — and how to fix it.
- Billing, upgrades and downgradesHow billing works, what happens when you change plans, and where to find invoices and payment methods.
- Security, privacy and your dataHow brokerage connections are secured, what we store, and the controls you have over your own data.
Still stuck?
The concierge answers most questions instantly, and our team picks up anything it can't.
Contact support